All items can be returned for a refund within 14 days, if you wish to return any item it must be unused in original packaging & in perfect condition we have the right to refuse a refund for anything returned not in perfect condition or only agree a part refund. At this time we cannot offer exchanges only refunds.
All items are properly tested, and quality checked before dispatch, however if you are not 100% satisfied with any of our items or feel they are faulty contact us to discuss this within 30 days and a refund or exchange will be issued if we find them to be faulty.
If for some reason your purchase arrives broken or has been slightly damaged in transit, this will not affect the way the product works once melted down to a liquid, however you are more then welcome to contact us if this happens. To enquire about a return please email: firstname.lastname@example.org.
In your email please give us: Your order number, details of the items purchased, your name and postal address and reason for return. In addition, we may ask for photographic evidence. Please be aware that depending on the reason for the return, you may be responsible for returns postage. We will only pay return postage of up to €10 for any item that is agreed by us as faulty.